Redesigning and redeveloping existing websites is all about maximising performance gains.

But before you dive in with your upgrades, you need to understand what you’re working with.

Websites used to be so wrapped up in design that they didn’t do the one thing they were designed to do: convert users into customers.

Today though, web design has grown up.

It’s become a numbers game, offering the kind of deep user engagement that inspires two predictable actions:

  1. Buying your great products or services.
  2. Or sharing your great ideas.

Actions that can be measured and refined by — you guessed it — better conversion-focused design.

A static showy brochure has become a dynamic blueprint for action.

But where do you start?

Think of your heroes ..

I’ve been a fully paid up Godin disciple since the first IdeaVirus gave me nappy rash.

Online marketing guru Neil Patel is someone to admire in action.

SEO gurus like Cyrus Shepard; search engine algorithm analysts like David Harry or link master builders like Brian Dean get my vote too.

But what makes me follow them?

Sign up to their blogs?

Read their newsletters?

Apply their ideas in my work?

Two reasons:

Other people follow and link to their sites (like I just did) because they are experts in their fields.

They have a lot of high-value stuff to say and not just on their services but about the work of their peers/rivals and the future of their respective industries.

In short,

They are tribe-leading authorities.

And I’m not alone in loving them for it: search engines adore authorities too.

So how do you bag some of that authority aura for yourself?

Step 1 — Get the dictionary out

Keyword research and analysis is like detective work.

Words and phrases — especially technical terms — can make or break your website’s ranking.

So find out your market's keyword demand, learn which terms and phrases to target with SEO, and above all learn from your customers.

Will customers find what they’re looking for on our site when they search using these keywords?

Is this or that keyword relevant to our website's content?

Will this result in dollars and cents financial rewards or help us achieve other organisational goals?

Whether you’re a budding startup or a big brand looking to leverage its authority in a new way, with the latest keyword intelligence software and advanced tools you can develop smart keyword marketing plans and strategies that leave your competition scrabbling.

Step 2 – Influence the influencers

Who’s your brand’s biggest fan?

Don’t say your mum.

I mean the evangelizing arch tweeter with a gazillion followers all eagerly listening to every word he/she says about your brand?

Don’t know — worse — don’t care?

Then it’s time to change.

Even Apple, whose previously shunned influencers, are now busy picking them off the tree.

So find your influencers (it shouldn’t be hard).

And by the active and two-way sharing of insights and information that helps both sides influence the creation of better products and services, make them your best friends.

Step 3 – Start out the right way

Do a content audit before you get too far down the line with your project; and certainly at a major turning point during the lifecycle of your initiatives.

Working back from specific business goals, take the time (this can take days or even months but is worth the effort) getting a feel for the online conversations about your industry.


Spot trends that you should be a part of.

Look for gaps that only your brand’s unique expertise can fill.

Insert yourself into the conversation.

Own the conversation.

And do it by being real, not a brand.

Use analytics and keep refining your content to ensure your ego doesn’t get in the way of higher product sales and greater profitability.

Step 4 – Spice things up

Authorities spark conversations.

They change things.

But not always by saying something new.

Or even insightful.

Often it is the way they say what they say that brings in the crowds.

Their content — stripped down — might not be that ground-breakingly different to yours – but they always find a way of making it look and sound fresh and novel, entertaining or educational, and above all eminently sharable.

This might sound like a whole new bag of tricks, but it isn’t.

Can your wordy new post be converted into a cool word-lite infographic?

Can you take a large series of related posts and turn them into a shiny ebook or a guide, or a box set style series?

Of course, it goes without saying that every business is different.

But big or small, the DNA of great design is universal and taking time doing this kind of detective work always pays off in the long run because you are getting all the essential genetic building blocks right from the beginning ..

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A “bad” marketing strategy will fail at all the above, rapidly burn through your marketing budget, and provide little return on investment.

A "good" marketing strategy will help you find new clients, help them see the world through a “better” lens, then quickly turn those prospects into new appointments.
Stephen Shaw. Founder of An Artful Science.
I Believe


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