We are all competing. Italian restaurant versus Italian restaurant. Phone versus phone. Blog post versus blog post.

But how do you compete with those who are better than you?

Everything becomes so much easier by becoming perceived as “the best”, yet most folks go into business not defining what “the best” actually stands for.

Brand positioning is what you stand for.

But it’s much bigger than just that.

It tells a story: your brand’s story.

It takes your customers by the hand and leads them down the primrose path to connect with what you do and say.

Purpose runs through web design’s DNA.

And you need to wrap it up into a comprehensive website strategy.

This starts with some research ..

Re-aligning your business strategy with the user experience (UX) - the sum total of how people experience your online brand from content to design, speed to functionality — is vital.

As is factoring in your business goals, the value your provide, sales funnels, engagement, traffic and what the competition is up to — or might be getting up to — in the near future.

If you’re a startup, your strategy is similarly informed.

Finding out from prospective users what they like from competitor sites is a great way to understand their needs.

Or leveraging prototypes to ensure the new design works as expected so there are no hidden sales hiccups or lead conversion issues.

Of course, it goes without saying that every business is different.

But big or small, the DNA of great digital marketing is universal.

Taking time doing this kind of detective work always pays off in the long run because you are getting all the essential genetic building blocks right from the beginning.

1. Sometimes you need to admit that you don’t know anything.

And especially if you know you need a design or content makeover, now is the time to get new answers to old questions.

So run a survey.

Ask tough questions.

Get some real honest feedback.

  1. What is the main problem that they have that your brand aims to solve?
  2. How does your business solve that problem?

Go out there and see what people are “really saying” about your brand (and your competitors.)

That might make for painful reading. It might not align with what you thought.

It might even force you kicking and screaming back to the drawing board.

But the pain will be a whole lot less than the pain you’ll feel if you publish a new website or roll out a marketing campaign in a vacuum.

2. If people like your eccentricities or quirks, don’t iron them out, push them to their digital limits.

Remember what we said in previous posts: people like brands that stand for things, who have a “why” they can relate to.

If your why can be further incorporated into your website or make your content truly stand out, don’t hold back.

  1. What are your key branding messages?
  2. What is the one thing that differentiates you from everyone else?
  3. Where did the game-changing idea come from?

We all started somewhere.

We all have a backstory.

But be specific.​

People like to know where you stand whether they end up standing for or against you.

They don’t like not knowing where you stand.

Or having to guess.

So be clear.

Be bold.

Be remarkably and unmistakably you.

There are many great reasons to follow the herd when it comes to design and content best practices.

At the very least, you won’t stick out like a sore thumb.

But being modern and new is not the same as blindly copying every new trend.

3. The herd isn’t always right.

And the herd often likes the lazy option.

Don’t be lazy. Don’t assume the herd is always right.

If your website is designed and written for “everybody” or sounds similar to everyone else you’re making it extremely difficult to position yourself.

Put simply: Nobody identifies with “everybody”.

So don’t follow, lead.

Look at your competitors and out modernise the competition.

  1. How ‘modern’ is their design?
  2. How on trend are their marketing messages and content?

Remember that most of your customers will look at you and them together and ask:

  1. Who is the real innovator and leader here?
  2. Who is going to keep pace with change and adapt to meet my needs now and tomorrow?

If that’s you, great!

But if not — and be honest — put a modernising strategy in place that will put clear blue ocean between you and your competitors.

At the same time, don’t limit yourself to the competition.

Look at the news sites and social media sites that talk about your niche.

Ask yourself:

  1. Which fonts do they use and how does their design choices differ from yours?
  2. How do they talk to and interact with their audience?

After all, their audience is your audience too. If they are doing it better than you, learn from them.

The brand evangelists and arch bloggers who talk about you and your industry want to be able to confidently back the winner too.

Make sure that is you.

4. Never stop trying to up your game when it comes to how new customers experience your brand.

At every step from the search engine listing to the homepage to your social media profiles even down to your sales emails and newsletters, you’re design and content are being judged.

If you’re sloppy in one area or out of date in another, if there is a mismatch in your messaging, fix the problem.

And never waste any opportunity to dazzle your potential customers with something new and unexpected.

As an artist, Rimbaud’s point was that copying or repeating and regurgitating great past works was pointless.

If one wanted to be remembered like the old masters, then one had to do what they did and become a master of the new ..

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A “bad” marketing strategy will fail at all the above, rapidly burn through your marketing budget, and provide little return on investment.

A "good" marketing strategy will help you find new clients, help them see the world through a “better” lens, then quickly turn those prospects into new appointments.
Stephen Shaw. Founder of An Artful Science.
I Believe


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